Privacy policy

1. Who we are

Signature LVT Floor Specialists Ltd is a specialist luxury vinyl tile (LVT) flooring supply and installation business based in Romiley, Stockport, serving Cheshire and South Manchester.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws.

Business details

Company: Signature LVT Floor Specialists Ltd

Trading address: 11 Lancaster Close, Romiley, Stockport, Cheshire, SK6 3HF

Email: hello@signaturelvt.org

For any questions about this Privacy Policy, or to exercise your data protection rights, please contact us using the details above.

2. Information we collect

When you contact us or request a flooring quotation, we may collect:

  • Your name, email address and telephone number.
  • Your address, postcode or project location.
  • Information about your flooring requirements, room sizes and preferred installation dates.
  • Photographs, measurements or documents you choose to provide.
  • Correspondence relating to enquiries, quotations, bookings and installations.
  • Payment, invoice and transaction information where applicable.

We may also receive technical information about visits to our website through cookies, analytics and advertising technologies, where these are used.

3. How we collect information

We may collect personal information when you:

  • Complete an enquiry or quotation form on our website.
  • Submit an enquiry through Facebook or Instagram.
  • Contact us by email, telephone, WhatsApp or social media.
  • Arrange a home visit, request a quotation or book flooring installation.
  • Communicate with us during or after a flooring project.

4. How we use your information

We use personal information to:

  • Respond to enquiries and provide flooring advice.
  • Prepare and send quotations.
  • Arrange appointments and flooring installations.
  • Order materials and manage customer projects.
  • Communicate about ongoing work.
  • Process payments and maintain business records.
  • Meet legal, accounting and tax obligations.
  • Maintain the security and effectiveness of our website.

We do not use quotation enquiries as permission to send unrelated promotional marketing.

5. Our legal basis for processing information

Under UK GDPR, we rely on the following lawful bases where appropriate:

Contract and pre-contractual steps: To provide quotations, arrange installations and fulfil customer agreements.

Legal obligation: To maintain records required for accounting, taxation and other legal responsibilities.

Legitimate interests: To manage customer enquiries, administer our business, maintain security and provide customer service, where those interests are not overridden by your rights.

Consent: Where required, for optional cookies, certain advertising technologies or marketing communications. You can withdraw consent at any time.

6. Sharing your information

We may use trusted third-party providers to operate our business, including:

  • Webflow, for website hosting.
  • Tally, for online enquiry forms.
  • Meta, for Facebook and Instagram lead forms and advertising.
  • Email, communications, accounting and payment service providers.
  • Suppliers or contractors where necessary to fulfil your flooring order.

We only share information where necessary for legitimate business purposes or legal requirements.

We do not sell customers' personal information.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Quotation enquiries that do not result in work are reviewed and deleted when no longer needed, according to our business retention procedures.

Customer, invoice and transaction records may be retained for longer where necessary to meet legal, accounting, tax or contractual requirements.

8. Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We use appropriate account security and trusted service providers to help safeguard information.

No internet-based system can be guaranteed completely secure.

9. Cookies and website analytics

Our website may use cookies or similar technologies for essential website functionality, performance measurement and advertising.

Where consent is legally required for non-essential cookies or tracking technologies, these should only be used after the appropriate consent has been obtained.

You can manage cookies through available website consent controls and your browser settings.

10. International data transfers

Some of our technology providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we seek to use providers and arrangements that offer appropriate protections under applicable UK data protection law.

Further information about relevant safeguards can be requested using the contact email above.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate information.
  • Request deletion of information.
  • Ask us to restrict certain processing.
  • Object to processing based on legitimate interests.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

You also have the right to object to the use of your personal information for direct marketing.

To exercise your rights, email hello@signaturelvt.org.

12. Complaints

If you have concerns about how we handle your information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be published on our website with its updated date.

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